Case study: Establishment of a shared IT management services center

Shared IT Management Services Center - Copyright: © tonsnoei – fotolia.com

Shared IT Management Services Center - Copyright: © tonsnoei – fotolia.com

Our client, a French CAC 40 Group (benchmark French stock market index) needed to establish a shared IT management service centre and network structure for Europe in order to reduce the costs of the support functions and to support the Group’s IT Director and Project Director. The re-organization impacted 300 employees in three countries.  Through Globalise the company engaged a senior and experienced project manager who assembled a team consisting of company employees with the mission to develop and implement the project as an international and multi-subsidiary function. The goal was to roll out the CSP with focus on internal communications to all the entities.


Our Globalise project manager analysed the situation and available resources, providers were selected, and the project was launched. Three target cities in France and 150 service providers were selected. With a common goal, the project manager managed to bring together operational managers in order to get the company to adopt the sharing and pooling approach. The infrastructure, impacting 2000 servers, were improved and a Service Level Agreement was specified. In collaboration with the operational staff and IT departments, the change was completed according to the project schedule.


The project was very successful and through an internal communications campaign, was made a model for cooperation within the Group. Globalise’s contribution was critical in finalizing stratification of the approach as well as system architecture, network structuring, function/business line organization, modulation of service levels, upgrading of development resources and planning how to communicate and campaign the changes internally. The project brought many benefits were the simplification of processes, operational excellence, securing and protection of data, sharing operational best practice and reducing costs by pooling the services were implemented.